FAQ

How do I track my order?
 

You can track your order by tapping on "My Account" then tap on "My Orders." 

What are your delivery options?

Currently, we offer standard delivery which takes place usually between 7 to 10 days. 

Do you provide International delivery?

Currently, we are only delivering in India 

How do I Return/Exchange an item?

After the product is delivered within 7 days you may contact us at info.faithcollections@gmail.com for Return/Exchange.

Can I exchange my item for a different product or variant?

No, this exchange is done for the same product for a different size.

Do I need to pay for my returns?

Don't worry we have this covered for you.

How many days does it take for a return pickup of an item?

Once the return is raised from our side it takes about 2-3 business days.

How many days does it take for an exchange?

Once the item is pickup the replacement product will be delivered within 10 to 12 days.

How do I get my refund?

You would get a refund on your bank account

How much time does it take for a refund?

After the product has been picked up it may take about 10 to 14 business days​ for the refund amount to reflect on your account.

How do I get a refund for a COD?

NEFT (only bank transfer)

 

What is your mode of payment?

Currently, we have only Cash on Delivery.

How do I contact customer care?

Go to contact us from there you can either e-mail us or live chat with us.

What is the duration of your reply via e-mail?

Though we try to support you as soon as possible, however, it may take up to 48 hours​.

PLEASE NOTE*

Faith Collections understands your privacy. Kindly note we never ask you to make payments via a link or scan code. We never ask for any sensitive data such as OTP, CVV, etc.

ABOUT US

 

The worldwide web is evolving at a relentless pace, and with an accelerated growth each passing year, there is bound to be an overwhelming surge of online content. It was for this very we believe in providing you the latest best-in-style stuff.

Faith Collections is the ultimate destination for fashion & lifestyle hosting to a wide array of merchandise including clothing, footwear & accessories.